Branch Details

Map

Sales Office

International

Telephone

84-24-3886-6952

Emergency

84-90-400-1858 [Sales], 84-91-492-8998 [Reservation], 84-37-966-5738 [Reservation]

FAX

84-24-3886-6953

Address

Room 346, 3 Floor, ALS Cargo Terminal, Soc Son Dist, Hanoi, Vietnam

More Info

From the downtown of Hanoi, you can take either Thang Long or Nhat Tan bridge way, on Thang Long bridge way, move along Vo Van Kiet road & pass T1 Terminal & ACSV Cargo Terminal, ALS Cargo Terminal is on the left opposite to NIA Building; if on Nhat Tan bridge way, you just follow Vo Nguyen Giap road, we're right beside VAECO Building on the right.

Airport Operation Office

International

Telephone

84-24-3886-6964

84-24-3886-6952

Emergency

84-91-256-4038

84-39-529-9638

FAX

84-24-3886-6953

Address

Room 346, 3 Floor, ALS Cargo Terminal, Soc Son Dist, Hanoi, Vietnam

More Info

Operation team is at the same location with Sales team (see above indicator)
Email: hansf@koreanair.com

KE Office

1. Sales & Reservation : 08:30~17:30 [Mon~Fri], 08:30~12:30 [Sat]
2. Traffic : 24hours

Counter

1. Export : 24hours
2. Import : 08:30~16:30 [Mon~Fri], 08:30~12:30 [Sat]

Warehouse

1. Export : 24 hours
2. Import : 08:00~16:30

Cut-off Time

1. Freighter : Departure - 4.5 Hours
2. Passenger Flight : Departure - 2.5 Hours
3. Dangerous Goods : - 6.0 Hours

Customs Clearance Hours

Customs working hours at HAN: 8:00AM ~ 11:30AM and 1:30PM ~ 4:30PM [Monday ~ Friday, except National Holidays]

Regulation & Remark

Customs clearance outside customs hours is possible with advance arrangements.
In emergency case, customs clearance is available based on pre-request.

Equipment	Availability	Remarks
Truck-Dock	Yes
Lower Deck Loader	Yes
X-Ray	Yes
DG Storage	Yes
Main Deck Loader	Yes
By-Pass	Yes
CCTV	Yes
Vault Room	Yes
Cool Room	Yes	"Dimension 3.2m[W]x5.2m[L]x3.7m[H] Temperature control range : 2℃ ~ 15℃ ULD Position : Loose Cargo or 1PMC or 2RKN"
Warm Room	No
Freezer Storage	Yes	"Dimension 3.2m[W]x5.2m[L]x3.7m[H] Temperature control range : -20℃ ~ 0℃ ULD Position : Loose Cargo or 1PMC or 2RKN"
Others Special Room	No